FAQ

FAQ Page – Frequently Asked Questions

Orders and payments

  • Payment security: the AJ Auxerre online store uses a 100% secure payment system All transactions are encrypted to protect your banking information.
  • Payment methods: Orders are paid for online via major payment methods (credit card, etc.). No bank details are stored after the transaction.
  • Order confirmation: Your order confirmation will be sent to you by email at the time of shipment. .

Order delivery

  • Service area: Products are shipped only within mainland France. Deliveries are made to the address provided when placing the order.
  • Shipping method: AJ Auxerre primarily uses the Colissimo Tracking service from La Poste: Small or medium-sized packages are delivered within approximately 48 hours. .
  • Tracking and notification: you will receive an email as soon as your package is shipped. If you are not home, a delivery notice will be left in your mailbox and you can collect your order from the post office within 15 days. .
  • Shipping costs: the shop offers free shipping on orders over €100 Below this amount, the fees are indicated during the checkout process.
  • In-store pickup : pickup is free at the Abbé Deschamps stadium store This option can be selected during checkout and saves you from paying shipping fees.

Returns and exchanges

  • Right of withdrawal: you have 10 working days to return, at your own expense, a product that does not suit you The product must be in perfect condition and in its original packaging. .
  • Procedure: Before returning any item, contact customer service by phone or via your customer account to obtain a return number. Returns should be sent via Colissimo Recommandé (registered mail) to the store address: AJA Football – Returns Department, Stade de l'Abbé Deschamps, Route de Vaux, 89000 Auxerre .
  • Exchanges and delivery errors: In the event of a product error or defect upon delivery, report it immediately on the delivery note and to the carrier. Then contact customer service as soon as possible (the same day or the next business day). The AJA will cover the return shipping costs in the event of a proven error. .
  • Exchanges in store: if you live near Auxerre, you can exchange your item directly in store without paying any additional fees. .

Points of sale and collection

  • Stadium shop: located at the Abbé Deschamps stadium, Route de Vaux, 89000 Auxerre Opening hours are Tuesday to Friday from 10am to 12pm and from 2pm to 6:30pm, and Saturday from 10am to 12pm and from 2pm to 5pm. .
  • City center store: 9 Rue de l'Horloge, 89000 Auxerre It is open Monday to Saturday from 10am to 6:30pm .
  • Opening hours vary on match days: hours may change for home games. It is advisable to check the schedule or contact the store before traveling. .

Contact

  • Telephone: +33 (0)3 86 72 32 30
  • Email: billetterie@aja.fr
  • Online form: a contact form is available on the "Contact Us" page of the website.
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